If you know you had an accountand it shows in our system you don’t you must contact us with your username or email used so we can search our offline databases for your account. Provide any screenshots for your account if you have issues with account balance or other issues as proof so we can fix the issue. The reason our system does an automatic task each day's check for accounts that haven’t logged in in 3 years or 730 days. We do this to keep our website/service running smooth by clearing out inactive accounts.

As always, we will gladly restore your account Just open a support ticket on the site here or contact us by email admin@biotechsimulation.com or support ticket system.